Orders submitted before 2pm PT Monday–Friday will be shipped the same day. Orders placed after 2pm PT Monday–Thursday will be shipped the next day. Orders submitted after 2pm PT on Friday and all orders on Saturday & Sunday will be shipped Monday morning. That being said, we routinely ship orders placed as late as 3:30pm PT out same-day. Processing times may vary during peak seasons or promotional periods, but we strive to fulfill orders as quickly as possible.

If your order subtotal is under $50, the shipping rate is a flat fee of $4. If your order subtotal is $50 or over, shipping is free of charge! Depending on your order size, we also offer free expedited shipping.

Shipping typically takes 3–4 business days for delivery within the contiguous United States. If you live in a very rural area, shipping may take longer (around 5 business days). If you live in a major metropolitan area, shipping will likely be faster (around 1–2 business days).

Yes, once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can then track the status of your shipment using the provided tracking number through the carrier's website.

Occasionally a carrier scans a label as printed but doesn't scan the package again until it's further along the route, which can make tracking look "stuck." If your tracking hasn't moved within 2 business days of shipping, contact us with your order number and the email address you used to place the order, and we'll look into it with the carrier and make it right.

At this time, we only offer shipping within the United States and its territories. We do not ship to international destinations. Additionally, for kratom products we follow all guidelines and do not ship to the states, counties or municipalities with legal restrictions on kratom.

Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for lost or delayed shipments due to incorrect or incomplete shipping addresses provided by the customer. If you enter the wrong shipping address and your order has not been processed yet, contact us to correct the address as soon as possible.

Reach out as soon as possible with your order number and the email address you used to place the order. If it hasn't been packed and labeled yet, we're usually able to update the shipping method or correct a delivery address. Once a label has been printed, we may not be able to make changes, so the earlier you contact us, the better.

If your order has not yet been processed, you can contact us to try to cancel the order before the fulfillment process begins; however, we cannot guarantee that we will be able to cancel the order. If your order has already been processed, we are not able to cancel the order.

Some payment methods require a manual confirmation step before we can process the order. If so, you'll find instructions to complete payment in the order confirmation email from our store. Orders left unpaid for an extended period are automatically cancelled, so if it's been a while and you're unsure of your order status, just send us your order number and we'll check.

Email us at hello@eluxir-mit.shop with your order number and a quick description (or photo) of what you received. We'll send out the correct item, typically the next business day, along with a prepaid return label for the incorrect product if needed.

All sales are final. We do not accept returns, exchanges, or refunds once an order has been placed, including orders already in transit if a state or federal restriction takes effect before delivery. Due to the fast-changing legal status of our products, please review our restricted states and localities list carefully before ordering.

Please contact us and let us know how we can help.

Yes. Every batch is tested by an independent third-party lab before it's listed for sale.

MIT tablets are precision-dosed mitragynine, the primary alkaloid found in the kratom leaf (Mitragyna speciosa). We don't make medical claims about our products, and nothing on this site is intended to diagnose, treat, cure, or prevent any condition.

Keep your product in its original, sealed container in a cool, air-conditioned environment out of direct sunlight. Products are good for 2 years from the date of purchase when stored properly.

Only one discount code can be applied per order, and the system automatically keeps the higher-value code if more than one is entered at checkout.

Points are usually added automatically, but occasionally an order needs to be synced manually. If your balance looks off, send us the email address on your account and we'll review and correct it.

We occasionally do things for customers who share feedback, but it's not a standing policy, and we'd encourage you to be cautious of that claim if you see it repeated somewhere outside our official channels.

Kratom regulation varies by state and city, and the rules are changing frequently: some jurisdictions restrict or ban it. It's the buyer's responsibility to confirm current local law before ordering. We do not ship to addresses in jurisdictions where kratom is restricted, and orders to those areas may be cancelled and refunded.

Yes. You must be 21 years or older to purchase from Eluxir. We may require age verification at checkout or at delivery.